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Buy Any 2@799 | Use Code: BUY799 | Buy Any 3@1099 | Use Code: BUY1099
Buy Any 2 Products @ Rs 799/- | Use Code: BUY799
Buy Any 3 Products @ Rs 1099/- | Use Code: BUY1099
💳 Get Extra 5% OFF on Prepaid 🎉
Welcome to our FAQ page! Here, you'll find quick answers to common questions about our products. If you have any queries, this is the place to be. Let's get you the information you need!
We are a 'Customer-First' brand. For us, we wanted to end the customer's dilemma of finding the right ingredients for a myriad of skin concerns, all in ONE bottle. So, we hyphened the most desired natural as well as active ingredients together to address multiple concerns in one go.
Absolutely! Our products are: VeganPETA Certified Zero Plastic FootprintAlcohol FreeFDA ApprovedSLS & Paraben FreeDermatologically tested
Our products are suitable for individuals aged 16 years and above.
Congratulations on your exciting journey!Rest assured, all our products undergo thorough Dermatological testing to ensure they are safe for use, and they are also FDA approved. We take great care to formulate our products without any harmful chemicals, making them gentle and effective for your skin.While all our products are suitable for pregnant women, we understand the significance of this special phase in your life. We highly recommend consulting your doctor if you have any doubts, ensuring that our products are the perfect fit for you and your growing family.
Yes, all our products are Gender Neutral!
Our products come with a 24-month expiry from the date of manufacturing, ensuring ample shelf life for your skincare needs. Once opened, we recommend using the product within 6 months to maintain its optimal efficacy. To provide you with a seamless skincare experience, we have carefully designed the quantity for each product to last approximately 3 months when used as per the recommended routine. Rest assured, we've considered every detail to give you enough buffer time before the product reaches its expiry date. Your satisfaction and skincare experience are of utmost importance to us!
Here's how you can store all our products: Store in a cool, dry place and away from heat. Avoid exposure to direct sunlight.
Our products are formulated, keeping in mind all Indian skin types. However, for your peace of mind, we recommend conducting a quick patch test.
Conducting an at-home patch test is simple and easy. Here's how you can do it:* Choose a small and discreet area on your forearm or behind your ear.* Clean the area with mild soap and water, then pat it dry gently.* Apply a small amount of the product you want to test on the chosen area.* Leave the product on for 24 hours without washing the area.* If any irritation, redness, or discomfort occurs during the 24-hour period, immediately wash off the product and avoid using it.Please note, if you experience any adverse reactions during the patch test, please discontinue use and consult a dermatologist.
How can I get entire ingredient listing of a product?
Absolutely! You can check on Product pages in the menu.
What If the products do not suit me?
Fret not! Head to our Refund and Replacement Policy and you'll know the next steps.
We strive to provide you with the best service and support your needs at every step. If you have any cancellation queries, feel free to reach out to our Customer Support team. We're here to assist you!
Yes, you can! However, please note that shipping address changes can only be made before your order reaches the Ready-To-Ship stage. If you need to modify the shipping address, kindly reach out to our Customer Support team as soon as possible. They will be more than happy to assist you with the necessary updates.
Worry not! Check our Refund & Replacement Policy and it'll be take care of!
Don't worry! Quickly check our Refund & Replacement Policy and you'll be sorted!
What if my order is marked delivered, but I have not received it?
Fret not, In such cases please ensure to reach out to our support team within 72 hours of the order being marked delivered & they shall assist you!
We offer multiple payment options to make your shopping experience seamless. You can choose from UPI, Netbanking, Credit/Debit Card, and even Cash on Delivery (COD).
Please don't worry! In such cases, kindly reach out to us with your registered email ID and provide a screenshot of the payment reference (e.g., pay_xxx). Our support team will investigate and resolve the issue for you. Rest assured, we're here to assist you every step of the way!
Yes, There are shipping charges.
We have multiple warehouses across the country, ensuring speedy deliveries. The delivery period typically ranges from 5 to 7 working days, depending on whether your location falls within a metropolis or a remote area. PS: During special sale or offer, it might take longer.
Can't wait to get your hands on Hyphen essentials? Well, for faster order processing, reach out to our customer support team by phone. We'll coordinate with our logistics partner and keep you updated (Thank us later!).Please Note: This service is available for prepaid orders only.
Our intention is always to stay in touch with you and make sure you are the first to hear about any kind of specials or discounts. However, we acknowledge that sometimes it may be too much for you to keep up with. So, you can go to your account preferences and unsubscribe, or you can choose to unsubscribe from a particular newsletter by pressing the unsubscribe button, which will take you directly to your newsletter settings.
We're here to make your Hyphen experience extraordinary, so reach out to us anytime and our team will be delighted to help you! Contact Us for any queries or assistance: