FAQ

Welcome to our FAQ page! Here, you'll find quick answers to common questions about our products. If you have any queries, this is the place to be. Let's get you the information you need!

BRAND

What is HYPHEN?

At Hyphen, we combine multiple ingredients to create power-packed products that cater to every skin concern. Within each bottle, the power of nature and the potency of science unite, unlocking a multitude of benefits that elevate your skincare routine. Moreover, we are not just about skincare, but also about building a community of like-minded individuals who share the belief that they can achieve greatness!

How does Hyphen approach skincare differently?

We are a 'Customer-First' brand. For us, we wanted to end the customer's dilemma of finding the right ingredients for a myriad of skin concerns, all in ONE bottle. So, we hyphened the most desired natural as well as active ingredients together to address multiple concerns in one go.

 

PRODUCT

Are Hyphen Products Safe?

Absolutely! Our products are:
Vegan
PETA Certified Zero Plastic Footprint
Alcohol Free
FDA Approved
SLS & Paraben Free
Dermatologically tested

Age to use our products?

Our products are suitable for individuals aged 16 years and above.

Are your products safe to use during pregnancy or lactation?

Congratulations on your exciting journey!

Rest assured, all our products undergo thorough Dermatological testing to ensure they are safe for use, and they are also FDA approved. We take great care to formulate our products without any harmful chemicals, making them gentle and effective for your skin.

While all our products are suitable for pregnant women, we understand the significance of this special phase in your life. We highly recommend consulting your doctor if you have any doubts, ensuring that our products are the perfect fit for you and your growing family.

Are the products unisex/Gender Neutral?

Yes, all our products are Gender Neutral! 

What is the Shelf Life of the products?

Our products come with a 24-month expiry from the date of manufacturing, ensuring ample shelf life for your skincare needs. Once opened, we recommend using the product within 6 months to maintain its optimal efficacy. To provide you with a seamless skincare experience, we have carefully designed the quantity for each product to last approximately 3 months when used as per the recommended routine. Rest assured, we've considered every detail to give you enough buffer time before the product reaches its expiry date. Your satisfaction and skincare experience are of utmost importance to us!

How to store the products?

Here's how you can store all our products: Store in a cool, dry place and away from heat. Avoid exposure to direct sunlight.

Are the products suitable for sensitive Skin?

Our products are formulated, keeping in mind all Indian skin types. However, for your peace of mind, we recommend conducting a quick patch test.

How do I conduct an at-home patch test?

Conducting an at-home patch test is simple and easy. Here's how you can do it:
* Choose a small and discreet area on your forearm or behind your ear.
* Clean the area with mild soap and water, then pat it dry gently.
* Apply a small amount of the product you want to test on the chosen area.
* Leave the product on for 24 hours without washing the area.
* If any irritation, redness, or discomfort occurs during the 24-hour period, immediately wash off the product and avoid using it.
Please note, if you experience any adverse reactions during the patch test, please discontinue use and consult a dermatologist.

How can I get entire ingredient listing of a product?

Absolutely! You can check on Product pages in the menu.

What If the products do not suit me?

Fret not! Head to our Refund and Replacement Policy and you'll know the next steps.

 

ORDER INQUIRIES

What is your Cancellation Policy?

• Wish to cancel your order? Send us an email within 3 hours of placing the order.
• But wait, once orders have been dispatched, they cannot be canceled.

We strive to provide you with the best service and support your needs at every step. If you have any cancellation queries, feel free to reach out to our Customer Support team. We're here to assist you!

Can I change my shipping address on an order that’s been placed?

Yes, you can! However, please note that shipping address changes can only be made before your order reaches the Ready-To-Ship stage. If you need to modify the shipping address, kindly reach out to our Customer Support team as soon as possible. They will be more than happy to assist you with the necessary updates.

Ways to place an order?

Visit www.letshyphen.com

I received broken/damaged products in my order?

Worry not! Check our Refund & Replacement Policy and it'll be take care of!

I received incorrect or missing products in my order?

Don't worry! Quickly check our Refund & Replacement Policy and you'll be sorted!

What if my order is marked delivered, but I have not received it?

Fret not, In such cases please ensure to reach out to our support team within 72 hours of the order being marked delivered & they shall assist you!

 

PAYMENT

What are the payment options available?

We offer multiple payment options to make your shopping experience seamless. You can choose from UPI, Netbanking, Credit/Debit Card, and even Cash on Delivery (COD).

My payment has been deducted but my order is not confirmed. What should I do?

Please don't worry! In such cases, kindly reach out to us with your registered email ID and provide a screenshot of the payment reference (e.g., pay_xxx). Our support team will investigate and resolve the issue for you. Rest assured, we're here to assist you every step of the way!

 

SHIPPING INQUIRIES

Are there any Shipping charges on purchase?

Yes, There are shipping charges.

How many days does it take for delivery?

We have multiple warehouses across the country, ensuring speedy deliveries. The delivery period typically ranges from 5 to 7 working days, depending on whether your location falls within a metropolis or a remote area. PS: During special sale or offer, it might take longer.

Can you expedite my product on priority?

Can't wait to get your hands on Hyphen essentials? Well, for faster order processing, reach out to our customer support team by phone. We'll coordinate with our logistics partner and keep you updated (Thank us later!).
Please Note: This service is available for prepaid orders only.

 

MISCELLANEOUS QUERIES

How do I unsubscribe from Hyphen's marketing newsletters?

Our intention is always to stay in touch with you and make sure you are the first to hear about any kind of specials or discounts. However, we acknowledge that sometimes it may be too much for you to keep up with. So, you can go to your account preferences and unsubscribe, or you can choose to unsubscribe from a particular newsletter by pressing the unsubscribe button, which will take you directly to your newsletter settings.

Got Queries or Doubts, how do I get in touch with Hyphen's Team?

We're here to make your Hyphen experience extraordinary, so reach out to us anytime and our team will be delighted to help you!
Contact Us for any queries or assistance:

• Email: Care@letshyphen.com
• Instagram DM: @letshyphen Follow us and drop a message!