Refund policy

Cancellation Policy

You can cancel your order within 3 hours of placing the order on the website, before the products in your order have been dispatched through the following mechanisms:

If an order is not canceled within one hour, you will not be allowed to cancel the order. A complete refund will be initiated for prepaid orders that are canceled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

KreativeBeauty reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/ orders and such cancellation has occurred more than once

<b>Damaged Products</b>

Replacement/Refund within 2 days /48 hours of delivery.

Full amount refund

<b>Wrong order or Incomplete order<b>

Our Promise: Wrong or Missing products? No worries! We'll replace them if they report 2 days /48 hours of delivery..

**Unboxing Video is a mandatory requirement

<b>Adverse Reaction</b>

If you find that a particular Hyphen product has reacted to your skin please reach out to us within 7 days of using the product(s) consistently. One of our product advisors will call you to understand the issue better and provide further instructions. In genuine cases, we would be happy to provide you with a coupon code worth the product value that can be redeemed on your next purchase..

Always do a Patch test before applying a new product