Shipping Policy

Standard Shipping - Rs 49 (5-7 business days). Shipping is FREE on orders over 399+

Note: The above shipping timelines are just estimates and actual delivery timeline may vary. We do our best to get your order delivered to you on highest priority, but sometimes there are delays because of reasons beyond our reach. Please reach out to us at care@letshyphen.com for getting details about your order.

In case you received a wrong item/product missing case.

In case a wrong product has been delivered or the product is missing in the package, please send us an email to care@letshyphen.com within 5 days of the delivery date with the following details.

Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Clear images of the products received & label on the outside package to verify the details.

Once we receive all these details, our customer delight team will address your query within 24 hours.

 

In case you received a damaged item.

If you claim the product leaked or it was damaged during the delivery process, please send us an email to care@letshyphen.com within 5 days of the delivery date with the following details.

Order ID
Copy of the Invoice (Hard/Soft)
Details of your request/Complaint
Images or videos to support the complaint with a batch number that is mentioned near the MRP/crimp of the product

Once we receive all these details, our customer delight team will address your query within 24 hours.

 

In case you have concerns related to the product.

If you have a product quality complaint, please write an email to care@letshyphen.com  within 5 days of receiving the products and provide the following information. We'll review the email and respond within 24 to 48 hours:

Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Images of products received & batch number mentioned near the MRP/crimp of the product.

Once we receive all these details, our customer delight team would like to address your issue and resolve the query within 24 hours.

 

Cancellation Policy :

If you wish to cancel your order, you can do so by sending us an email at care@letshyphen.com within 2 hours of placing the order.

Once orders have been dispatched, they cannot be canceled.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.